Brondesbury Carpet Cleaners Terms and Conditions
These Terms and Conditions set out the basis on which Brondesbury Carpet Cleaners provides domestic and commercial carpet cleaning services in the UK. By making a booking, the customer agrees to be bound by these terms. They are designed to create a clear, fair understanding of the service arrangement, including the booking process, payment terms, cancellation rights, liability limits, waste handling, and the law that applies to the agreement. For the avoidance of doubt, these terms apply to all carpet cleaning, upholstery cleaning, rug cleaning, stain treatment, deodorising, and related services supplied by the company unless another written agreement states otherwise.
The purpose of these terms is to help ensure that every carpet cleaning service is delivered efficiently, safely, and with proper expectations on both sides. The customer should read the terms carefully before confirming a booking. If anything is unclear, the customer should ask for clarification before the appointment is scheduled. By proceeding with a booking, the customer confirms that they have authority to request the service at the property and that they accept these terms in full.
In these terms, references to “we”, “us”, and “our” mean Brondesbury Carpet Cleaners. References to “you” and “your” mean the customer or the person acting on behalf of the customer. A booking means a request for our carpet cleaning services that has been accepted by us, whether made by telephone, email, online form, message, or other accepted method. A service appointment means the scheduled date and time at which our team attends the property to carry out the work.
Booking process begins when you provide the relevant service details, including the type of cleaning required, the number and approximate size of items or areas, any known stains or damage, access requirements, and the property address. We may ask for photographs or additional information to assess the job properly. Any estimate provided before attendance is based on the information you supply and may be adjusted if the actual condition of the carpets or fabrics differs materially from the description given at the time of booking. A quote is not a guarantee of final price unless expressly confirmed in writing as fixed.
We reserve the right to decline or cancel a booking where the work requested is unsuitable, unsafe, outside our operating scope, or where reasonable access cannot be arranged. A booking will be considered confirmed only when we have accepted it and, where required, received any deposit or prepayment requested. Appointment times are provided as estimated arrival windows unless we have specifically agreed a fixed arrival time. While we aim to attend on time, delays may occur due to traffic, weather, prior job overruns, or other circumstances beyond our reasonable control.
It is your responsibility to ensure that the property is ready for the appointment. This includes providing safe access, removing fragile objects where possible, arranging parking if required, and ensuring that water, electricity, and any other necessary utilities are available. If we arrive and are unable to carry out the service because the property is not ready, access is refused, or the customer is absent after reasonable notice has been given, we may charge a call-out fee or cancellation charge in accordance with these terms. Where possible, we will offer to rearrange the service, but this will be subject to availability.
Payments must be made in full according to the price agreed at the time of booking or the revised price agreed on-site where the scope of work has changed. We may require a deposit for certain bookings, particularly for larger jobs, repeat visits, or services scheduled for peak periods. Unless otherwise agreed, the balance is due immediately on completion of the work. Accepted payment methods may include bank transfer, card payment, cash, or other methods we specify from time to time. Any payment instructions provided by us should be followed carefully.
All prices are, unless stated otherwise, quoted in pounds sterling and may be subject to VAT where applicable. If the customer requests additional work during the appointment, such as extra stain treatment, cleaning of additional rooms, or attention to items not originally included, an additional charge may apply. We will normally explain any extra cost before proceeding where reasonably practicable. If payment is not made when due, we reserve the right to charge reasonable administrative fees and recovery costs permitted by law. Title to any goods supplied by us, if applicable, does not pass until full payment has been received.
Where a deposit has been taken and the customer later changes the booking, the deposit may be applied against any applicable cancellation fee or non-refundable administration cost. Payment disputes should be raised promptly and in good faith. Unjustified card chargebacks or payment reversals may be treated as a breach of contract and may result in further recovery action. We may suspend future services until outstanding sums are settled. Nothing in these terms limits any statutory rights that cannot lawfully be excluded.
Cancellations and rescheduling should be made as early as possible. If you need to cancel or move an appointment, you must notify us within a reasonable time so that we can manage our schedule. Unless a different period has been stated in your booking confirmation, cancellations made less than 24 hours before the scheduled appointment may incur a charge to cover reserved labour time, travel planning, and administrative costs. Where a deposit has been paid, it may be retained in full or in part against these costs, depending on the circumstances.
If we need to cancel or reschedule due to illness, equipment failure, unsafe conditions, or events outside our control, we will make reasonable efforts to offer an alternative appointment. We will not be liable for any indirect loss arising from a cancellation or rescheduling where this is caused by circumstances beyond our reasonable control. If you fail to provide access, are not present when required, or do not make the property available for the agreed service, this may be treated as a late cancellation or failed appointment.
You may have rights to cancel under the Consumer Contracts Regulations 2013 where the booking was made at a distance or off-premises, subject to the legal exceptions that apply to services scheduled for a specific date or period. If you request that we begin work within the cancellation period, you consent to the service being provided and may lose some or all of the right to cancel once the service has been fully performed. Where cancellation rights apply, any refund will be processed in accordance with the law and within a reasonable time.
Liability is limited to the extent permitted by law. We will take reasonable care when carrying out carpet cleaning services, using suitable methods and equipment for the materials and conditions presented. However, some materials, stains, dyes, wear patterns, or pre-existing defects may react unpredictably to cleaning processes. Results can vary depending on age, fibre type, prior treatments, soiling levels, and maintenance history. We do not guarantee complete stain removal, colour restoration, or the elimination of all odours, though we will use reasonable skill and care in attempting the service.
You must tell us in advance about any known issues, including fragile fibres, loose seams, underlay problems, previous water damage, colour instability, or manufacturer restrictions. We will not be responsible for damage caused by undisclosed defects, unsuitable cleaning instructions from third parties, or the customer’s own actions before or after the visit. Any personal items, furniture, ornaments, electronics, or valuables should be moved or protected by the customer unless we have expressly agreed to do so. Where we assist with moving light furniture, this is done on a reasonable-efforts basis and at the customer’s risk for pre-existing instability or concealed defects.
The company is not liable for loss of earnings, loss of business, loss of opportunity, or other indirect or consequential losses arising from a service appointment, except where such liability cannot legally be excluded. Our total liability for any claim connected with a service shall not exceed the amount paid for the specific service in question, unless a higher limit is required by law. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law.
Waste regulations and site hygiene are important parts of our service. We will dispose of waste water, used cleaning materials, and removed debris in a responsible manner and in accordance with applicable environmental and waste management rules. Customers must not request or permit us to dispose of controlled waste, hazardous substances, needles, chemicals, or other prohibited materials unless this has been expressly agreed in writing and can be handled lawfully. If unusual waste or contamination is present, we may suspend the service and advise you to arrange specialist treatment.
Any waste produced during cleaning remains the responsibility of the party that generated it unless we have agreed to remove it as part of the service and are legally permitted to do so. We may decline to clean areas contaminated by biohazards, mould beyond normal domestic levels, pest infestation, chemical residues, or other conditions that create health and safety risks. Where such conditions are discovered on arrival, we may charge for attendance if the job cannot be completed safely. We expect the customer to provide accurate information about site conditions so that the work can be assessed properly before the appointment.
We may use environmentally responsible products where appropriate, but no cleaning method is entirely free from residue, moisture, or drying time. The customer is responsible for allowing suitable ventilation and drying conditions after the service, following any care instructions we provide. We are not responsible for damage caused by premature use of the treated area, failure to follow aftercare advice, or exposure to heavy foot traffic, spills, or furniture replacement before carpets are fully dry. Any guidance we provide is intended to help maintain the condition of the cleaned items and does not form a guarantee of future performance.
Complaints, variations, and general provisions should be raised as soon as reasonably possible so that we can investigate and, where appropriate, offer a remedy. Any request to vary these terms must be agreed in writing by an authorised representative of Brondesbury Carpet Cleaners. If any part of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions shall continue in full force and effect. A failure by us to enforce any right or provision under these terms shall not amount to a waiver of that right or provision.
We may update these terms from time to time to reflect changes in law, business practices, or service arrangements. The version in force at the time of booking will apply to that booking unless a newer version is agreed by both parties. Any notices required under these terms may be given by email, message, or other reasonable written method, provided they can be retained for future reference. These terms, together with the booking confirmation and any written amendments agreed by both parties, form the entire agreement between us and the customer in relation to the relevant service.
Governing law and jurisdiction: these Terms and Conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with the agreement, including non-contractual disputes or claims, shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where the customer has a statutory right to bring proceedings in another UK jurisdiction that cannot lawfully be excluded. By using our carpet cleaning services, you agree that this legal framework applies to the entire service relationship.
